Storage Brockley Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Brockley provides storage, removal and associated services to consumers and business customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or using our facilities.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Customer means the person, firm or company who requests or uses our services.
Services means storage, removal, packing, loading, unloading, transportation, handling, and any related or ancillary services provided by Storage Brockley.
Goods means all items, property, effects, equipment or materials accepted by us for storage, removal or handling.
Contract means the agreement between Storage Brockley and the Customer for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Brockley provides storage facilities, domestic and commercial removals, and related handling services within its operational area in the United Kingdom. The specific scope of services for each job will be confirmed at the time of booking in a booking confirmation or service schedule.
We reserve the right to decline any booking request at our discretion, including where the nature of the goods, access conditions, or service requirements are unsuitable or unsafe.
3. Booking Process
3.1 Booking requests
Customers may request a quotation or make a booking request by contacting us directly and providing accurate information about the property access, volume and nature of goods, service dates, locations, and any special requirements.
3.2 Quotations
Any quotation provided is based on the information supplied by the Customer and is subject to survey or verification. Quotations are typically time limited and may be amended or withdrawn if not accepted within the specified period, or if the information on which they are based proves to be inaccurate or incomplete.
3.3 Formation of contract
The Contract between Storage Brockley and the Customer is formed when we issue a written booking confirmation or otherwise confirm acceptance of the booking. By confirming the booking, the Customer accepts these Terms and Conditions and agrees that they form part of the Contract.
3.4 Changes to bookings
Any changes to dates, addresses, access arrangements, volume of goods or service requirements must be notified to us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability or the same pricing. Changes may result in additional charges.
4. Customer Responsibilities
The Customer is responsible for ensuring:
Full and accurate information is provided at the quotation and booking stages.
Sufficient and safe access is available for our vehicles and staff at all relevant locations.
Any necessary permissions, permits or third party consents are obtained in advance.
Goods are properly prepared and packed unless we have agreed to provide packing services.
No prohibited or illegal goods are presented for transport or storage.
5. Payments and Charges
5.1 Prices
Our prices are based on the nature and volume of the goods, the distance between addresses, access conditions, staffing needs, time required, and any additional services requested, such as packing or specialist handling.
5.2 Deposits
We may require a deposit at the time of booking to secure the service date and resources. The amount and due date of the deposit will be communicated in advance. Deposits are applied towards the total charges for the services.
5.3 Payment terms
Unless otherwise agreed in writing, payment for removal services is due no later than prior to the commencement of the job on the service date. Storage charges are typically billed in advance on a recurring basis, for example monthly, and must be paid on or before the due date stated on the invoice.
5.4 Late payment
If the Customer fails to pay any amount due under the Contract on time, we may:
Charge interest on overdue amounts at a reasonable daily rate until payment is made in full.
Withhold, suspend or cancel services, including restricting access to stored goods, until all outstanding sums and charges are paid.
Apply reasonable administration fees in relation to late or returned payments.
5.5 Additional charges
Additional charges may apply where:
The actual volume of goods exceeds that described at booking.
Access is restricted, unsafe or significantly different from what was described.
Delays occur on the service day that are outside our control, such as key release delays or waiting time caused by third parties.
Additional services are requested on the day, including extra packing, dismantling, reassembly, or additional trips.
6. Cancellations and Amendments
6.1 Cancellation by the Customer
The Customer may cancel a booking by giving us written or verbal notice, subject to the following charges which reflect our reasonable costs and loss of opportunity:
If cancellation is received more than a specified number of working days before the planned service date, any deposit paid may be refundable, less any non recoverable costs already incurred.
If cancellation is received within a short period before the planned service date, a percentage of the quoted price may be payable.
If cancellation is made on the service date or our team has already been dispatched, up to the full quoted price may be charged.
The specific notice periods and percentages may be communicated in your quotation or booking confirmation and will form part of the Contract.
6.2 Amendment fees
Changes to dates or other key booking details at short notice may incur amendment fees, especially where resources have already been allocated or costs incurred.
6.3 Cancellation by Storage Brockley
We may cancel or postpone a booking if:
The Customer fails to pay any required deposit or advance payment.
We reasonably believe the job cannot be carried out safely or lawfully.
Conditions at the property or regarding the goods differ materially from those described.
Events outside our reasonable control make it impossible or unsafe to provide the services, such as severe weather, road closures, industrial action or emergencies.
In such cases we will use reasonable endeavours to offer an alternative date or a refund of any payments made for services not provided, subject to any costs already and unavoidably incurred.
7. Storage Terms
7.1 Storage period
Storage is provided on a periodic basis, typically monthly, and automatically renews unless the Customer gives notice of termination in accordance with these Terms and Conditions.
7.2 Access to storage
Customer access to stored goods is subject to our access procedures, security arrangements and opening hours. We may require reasonable notice for access to stored goods, particularly where items are stored in a warehouse system rather than in individually accessible units.
7.3 Non payment and lien
If storage charges remain unpaid, we may exercise a lien over the stored goods, meaning we may retain possession of the goods until all outstanding sums have been paid in full. If charges remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods to recover unpaid amounts and reasonable costs of sale or disposal. Any surplus funds after costs and unpaid charges will be held for the Customer.
8. Prohibited and Restricted Goods
The Customer must not present for removal or storage any goods that are illegal, unsafe or prohibited, including but not limited to:
Explosives, weapons, ammunition, or firearms.
Flammable or hazardous materials, chemicals, gases or liquids.
Perishable goods, foodstuffs, plants or living creatures.
Waste, contaminated items, or materials requiring specialist disposal.
Stolen, counterfeit, illegal, or unlawfully obtained items.
Any item which we reasonably consider to present a risk to property, people or the environment.
We reserve the right to refuse, remove, or arrange for the disposal of prohibited goods at the Customer’s expense, and to notify relevant authorities where required by law.
9. Waste Regulations and Disposal
9.1 Waste handling
Storage Brockley operates in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal service and will not remove household or commercial waste unless specifically agreed as a separate service in advance and in accordance with relevant legal requirements.
9.2 Customer obligations
The Customer must ensure that any items presented for removal or storage are not classed as controlled waste unless previously agreed and appropriately packaged and labelled. The Customer remains responsible for ensuring that any waste materials generated as part of a move are handled and disposed of lawfully.
9.3 Unauthorised waste
If we discover that waste or prohibited materials have been included within the goods without our prior consent, we may:
Refuse to transport or store such items.
Arrange for their safe disposal, where lawful and practicable, and charge the Customer for all associated costs.
Report any serious breaches to the relevant authorities where we are legally required to do so.
10. Liability and Insurance
10.1 Our duty of care
We will exercise reasonable skill and care in providing our services and handling your goods. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
10.2 Exclusions of liability
We are not liable for:
Loss or damage arising from the Customer’s failure to pack goods properly where packing is carried out by the Customer.
Loss or damage to fragile items or items with inherent defects, unless we have packed them.
Loss of data or software from electronic devices, computers or media.
Indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.
Any loss or damage that occurs while goods are left unattended in a vehicle at the Customer’s request.
10.3 Limitation of liability
Our total liability for any loss of or damage to goods, whether in transit or storage, will be limited to a reasonable amount that may be specified in your quotation, booking confirmation or any separate insurance or valuation agreement. The Customer is responsible for informing us of any items of exceptional value and for arranging additional insurance cover if required.
10.4 Claims
Any loss or damage which may give rise to a claim must be reported to us as soon as reasonably practicable, and in any event within a reasonable time after the services are provided or the loss or damage is discovered. We may request evidence such as photographs, inventories and purchase receipts to assess the claim. Failure to notify us within a reasonable time may prejudice our ability to investigate and may affect the outcome of any claim.
10.5 Force majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, war, civil unrest, industrial disputes, public health emergencies, or unexpected transport disruptions.
11. Customer Indemnity
The Customer agrees to indemnify and hold Storage Brockley harmless from and against any claims, losses, damages, costs or expenses arising out of:
The Customer’s breach of these Terms and Conditions.
The inclusion of prohibited, illegal or hazardous goods in any consignment or storage.
Any misrepresentation or omission of relevant information provided by the Customer.
12. Data Protection and Privacy
We collect and process personal data about Customers in order to administer bookings, provide services, handle payments and communicate effectively. We will handle personal data in accordance with applicable UK data protection laws and will only use it for legitimate business purposes connected with the provision of our services, or as otherwise required by law.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so that we can try to resolve the issue. We will consider all complaints promptly and fairly. If a dispute cannot be resolved directly, either party may consider using alternative dispute resolution options or pursuing the matter through the courts as appropriate.
14. Variations to Terms
We may amend or update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that Contract, unless a change is required by law or agreed with you in writing.
15. Severability
If any part of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that part shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Storage Brockley and the Customer, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions or the provision of services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By proceeding with a booking or using our storage or removal services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
