Brockley Storage Terms and Conditions

These Terms and Conditions set out the basis on which Brockley Storage provides self-storage and associated services to customers in the United Kingdom. By making a booking, paying a deposit or fee, or otherwise using the service, the customer agrees to be bound by these terms. Please read them carefully before proceeding. These terms are designed to be clear, fair, and legally sound, while reflecting the practical requirements of a modern storage service. They apply to all bookings unless a separate written agreement states otherwise.

For the avoidance of doubt, references to “we”, “us” and “our” mean Brockley Storage, and references to “you” and “your” mean the customer, hirer, or authorised user of the storage space. These terms apply whether you are using a unit for personal belongings, business stock, archived records, or other lawful items. Any variation to these terms must be agreed in writing. No employee or representative may change these terms orally unless such change is confirmed in writing by an authorised person.

The following provisions cover the booking process, payment obligations, cancellation rights, liability, restricted items, waste and environmental responsibilities, and the governing law that applies to our services. Nothing in these terms affects your statutory rights where these cannot lawfully be excluded. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force and effect.

1. Booking Process

To book a unit or storage space, you must provide accurate and complete information requested during the reservation process. This may include your name, address, email address, telephone number, identification details, and any other information reasonably required for security, fraud prevention, or compliance purposes. A booking is only confirmed once we have accepted it, received any required payment, and issued written confirmation. Until that point, availability is not guaranteed.

You are responsible for checking that the selected unit size and service level suit your needs. We may provide general information about unit dimensions, access conditions, and storage suitability, but any decision to book remains your responsibility. If you require access at particular times, a specific unit type, or special handling arrangements, you should ensure these requirements are confirmed before completing the reservation. We may refuse or cancel a booking where we reasonably suspect misuse, fraud, or non-compliance with these terms.

Bookings may be made online, by telephone, by email, or in person where available. However, the final contract is formed only when we have accepted the booking. We reserve the right to decline any application at our discretion, including where identity checks are incomplete, the intended use is unsuitable, or the requested service cannot be safely delivered. A booking reference, confirmation notice, or invoice does not by itself create an entitlement unless accepted by us.

2. Payments and Charges

All charges must be paid in full in advance unless we have expressly agreed a different payment arrangement in writing. Fees may include rent, administration charges, deposits, lock fees, late payment charges, cleaning charges, disposal costs, or any other sums stated at the time of booking or later notified in accordance with these terms. Prices are shown in pounds sterling unless stated otherwise. We may review and change our fees from time to time, but any change will not apply retrospectively to charges already paid for a fixed period.

Payment is due on the dates specified in your invoice or booking confirmation. If a payment method fails, is reversed, or is refused, you remain liable for the outstanding amount. Where rent is payable periodically, your obligation to pay continues until the agreement is properly ended and the unit is vacated in accordance with these terms. We may use third-party payment providers, and you agree to comply with their reasonable requirements as part of the payment process.

Late or missed payments may result in interest, administrative charges, suspension of access, refusal of further services, or enforcement action in accordance with these terms and applicable law. Any charges incurred by us in collecting overdue sums, including reasonable legal or recovery costs, may be passed to you where permitted. We may apply payments received first to older debts, then to charges, interest, and other sums owing, unless required otherwise by law.

3. Use of the Storage Space

You must use the storage unit lawfully and only for the items declared at booking or otherwise permitted by us. The space must not be used as a place of business open to the public, a residence, or for any activity that creates nuisance, damage, or risk to others. You are responsible for securing the unit and for any lock, key, code, or access device issued or approved for your use. You must not share access credentials without our consent.

We may carry out inspections, maintenance, or emergency access where reasonably necessary, including where we believe there is a security, safety, or legal issue. Wherever reasonably practicable, we will take steps to notify you in advance. Access arrangements may be restricted at certain times for operational, security, or health and safety reasons. You must comply with any site rules, instructions, or reasonable directions provided by our staff.

The customer remains responsible for the condition of the stored goods and for ensuring that the unit is kept reasonably clean and free from infestations, spills, odours, or hazards. If your goods cause contamination, damage, or a safety issue, you may be liable for all resulting costs, including cleaning, repair, pest control, or disposal. We may relocate items where reasonably necessary for safety, compliance, or operational reasons.

Where the service is reserved in advance, you may cancel before the booking start date in accordance with any cancellation window stated in your confirmation. If no specific cancellation period is stated, you should notify us as soon as possible. Any refund, if due, will depend on the timing of the cancellation and any non-refundable charges clearly disclosed at the time of booking. We may deduct reasonable costs already incurred in preparing the service.

If you are a consumer and entered the contract at a distance or off-premises, you may have certain cancellation rights under UK consumer law, subject to any lawful exceptions, including where you request the service to begin during the cancellation period and acknowledge that you may lose the right to cancel once the service is fully performed. Your statutory rights are not affected by these terms. Business customers may have different cancellation rights, which will depend on the agreement and applicable law.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay, provide false information, store prohibited items, or create a health, safety, security, or legal risk. We may also end the agreement on reasonable notice for operational reasons. On termination, you must remove all goods promptly, return any access devices, and pay all sums due. If goods are left after termination, we may exercise rights of retention, lien, disposal, or other lawful remedies after giving any notices required by law.

5. Liability and Insurance

Our liability is limited to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for loss or damage to stored goods unless caused by our proven negligence or wilful misconduct. You accept that storage inherently involves risks such as humidity, temperature variation, dust, or accidental impact, and you should take appropriate precautions.

We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, loss of data, or reputational harm, except where such exclusion is prohibited by law. Any claim for loss or damage must be notified to us promptly and, where practicable, before removing the goods or leaving the site. You must mitigate your loss and provide reasonable evidence of the items affected, their condition, and their value.

You are strongly advised to arrange adequate insurance for the full replacement value of your stored items. Unless expressly stated otherwise in writing, we do not insure your goods, and any insurance arranged by us is subject to separate terms and limits. Where we are liable, our total liability will ordinarily be capped at the amount paid by you for the affected period or such other amount as may be required by law, whichever is greater.

6. Prohibited Items and Waste Regulations

You must not store or bring onto the premises any illegal, hazardous, dangerous, perishable, flammable, explosive, toxic, radioactive, odorous, or contaminating items, or any goods that may attract pests or pose a risk to health and safety. Prohibited items also include firearms, ammunition, drugs, stolen goods, counterfeit goods, live animals, waste, and any item the storage of which would breach law, regulation, insurance conditions, or site rules. We may update the list of restricted items where reasonably necessary.

You must comply with all applicable UK waste, environmental, and duty-of-care requirements. Storage spaces must not be used for the accumulation or disposal of rubbish, scrap, hazardous waste, or abandoned materials. If you leave unwanted goods, packaging, or waste at the site, you remain responsible for all removal and disposal charges, including any specialist handling required by law. You must not cause pollution, contamination, or environmental harm through your use of the service.

If any item in your possession requires special treatment, licensing, or disposal under waste legislation or environmental rules, you are solely responsible for ensuring compliance before placing it into storage. We may refuse access to, isolate, or dispose of prohibited or unsafe items where required by law or where reasonably necessary to protect people, property, or the environment. Any costs, penalties, or liabilities arising from unlawful storage or improper disposal may be recovered from you to the fullest extent permitted.

Nothing in these terms creates a partnership, employment relationship, joint venture, or agency between you and us. You may not assign or transfer your rights or obligations without our written consent. We may assign or transfer our rights and obligations where lawful and where this does not materially reduce your rights. Any failure by us to enforce a term immediately does not waive our right to enforce it later.

If any part of these terms is held invalid, unlawful, or unenforceable, that part will be severed to the extent necessary and the rest will remain effective. These terms, together with the booking confirmation and any written variations, form the entire agreement between the parties and supersede previous discussions or representations relating to the same subject matter. Headings are for convenience only and do not affect interpretation.

We may update these terms from time to time. The version in force when your booking is accepted will apply to that agreement unless a later change is required by law or agreed in writing. Continued use of the service after notice of revised terms may indicate acceptance where permitted by law.

These Terms and Conditions are governed by the law of England and Wales. Any dispute or claim arising out of or in connection with the service, these terms, or any non-contractual obligation connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. If you are a consumer resident elsewhere in the UK, you may still benefit from any rights that cannot lawfully be excluded by this clause.

By entering into a booking with Brockley Storage, you confirm that you have read, understood, and agreed to these terms. You also confirm that the information provided is accurate and that you will comply with all obligations relating to payment, conduct, safety, and lawful use of the storage space. Failure to comply may result in loss of access, termination of the agreement, recovery action, or other lawful remedies.

Brockley Storage service terms are intended to support a safe, transparent, and reliable storage arrangement for both parties. If you are unsure about any aspect of your booking or your responsibilities, you should seek independent advice before proceeding. These terms should be read together with any booking confirmation or written agreement issued for your specific service.